Field Technician II

1 day ago


Des Moines, Iowa, United States Lumen Full time
About Lumen

Lumen is a leading provider of telecommunications services, connecting people, data, and applications across the globe. Our mission is to ignite business growth by delivering fast, secure, and reliable connectivity solutions. We're committed to building a culture of teamwork, trust, and transparency, where our employees can thrive and make a lasting impact.

The Role

We're seeking a highly skilled Field Technician II to join our team. As a Field Technician II, you'll be responsible for installing, decommissioning, and troubleshooting network equipment and circuits. You'll work under minimal supervision, utilizing established guidelines, procedures, and policies to perform a variety of functions based on the need of the geographic area. Your expertise will be essential in ensuring the integrity of our network and delivering exceptional customer experiences.

Key Responsibilities
  • Troubleshoot network equipment, remove/replace defective equipment, and work with resources to isolate and restore network.
  • Install, change, and decommission Next Generation technologies, including Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, and IP network layers.
  • Perform level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment.
  • Utilize industry-standard software and hardware to accurately locate, mark, and protect underground outside plant facilities.
  • Manage assets, replenish on-site/truck materials, and coordinate shipping and receiving of company and customer materials.
Requirements
  • 2+ years' experience in installation, test, and turn-up of telecommunications equipment, including SONET, DCS, DWDM, routers, and switches.
  • Strong technical and mechanical background, with experience on the latest generation transport gear, critical infrastructure, and knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • High degree of experience and/or knowledge of at least two of the four major technician disciplines: Transmission, Switching, TCP/IP, and Outside Plant.
  • Ability to quickly learn corporate databases and utilize PC skills, Microsoft Windows, and Office applications.
  • Valid driver's license and satisfactory driving record.
  • High School diploma or GED.
What We Offer

Lumen offers a competitive salary range, with starting pay varying based on location. We also provide a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development. As a valued member of our team, you'll have access to cutting-edge technology, training, and support to help you succeed in your role.

Please note that this position is eligible for short-term incentives or sales compensation, and Director and VP positions are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information on our website.



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