Banking Relationship Manager
2 weeks ago
At Old Second Bancorp Inc, we're committed to putting our customers first. As a Universal Banker, you'll play a key role in delivering exceptional customer service and sales experiences.
Job SummaryThe Universal Banker position is responsible for providing front-line customer service and sales, including opening and closing accounts, performing account maintenance, and profiling customers for new sales and cross-sell opportunities.
Key Responsibilities- Meet sales and service goals by actively engaging in Bank sales processes, including profiling, building strong customer relationships, and utilizing sales and customer service software.
- Accurately open, close, and maintain customer accounts according to established policies and procedures.
- Utilize strong knowledge of Old Second products and services to advise new and existing customers of comprehensive banking options.
- Maintain a high level of customer service to assist the branch in obtaining the highest customer service ratings.
- Utilize cross-training as a Teller to fill in as needed behind the Teller line to handle basic transactions.
- High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.).
- Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
- Must work onsite to perform responsibilities of this position.
- Demonstration of excellent customer service and professional communication.
- Dedication to product promotion, sales referrals, and cross-selling products/services.
- Math and computer proficiency.
- Basic understanding of banking, check processing, credits, and debits.
Old Second Bancorp Inc is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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