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Customer Service Site Lead

2 months ago

Brea, California, United States Bliss Car Wash Full time
Job Description

**About Bliss Car Wash**

We are a rapidly growing car wash company that values our team members and strives to make a positive impact on our community. We are passionate about providing excellent customer service and are looking for a skilled Site Lead to join our team.

Job Summary

The Site Lead is responsible for assisting the Site Manager with all car wash needs, ensuring safety and quality control, and providing exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Assist Site Manager with daily operations, including safety and quality control.
  • Provide Excellent Customer Service by greeting guests, answering questions, and resolving issues in a prompt and professional manner.
  • Lead by Example by demonstrating a positive attitude, strong work ethic, and commitment to excellence.
  • Maintain a Clean and Organized Work Area by adhering to company standards and procedures.
  • Train and Coach Team Members to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Communicate Effectively with team members, customers, and management to ensure seamless operations and resolve any issues that may arise.

Requirements

To be successful in this role, you will need:

  • Experience in a customer-facing role, preferably in the retail or hospitality industry.
  • Strong Leadership Skills with the ability to motivate and inspire team members.
  • Excellent Communication Skills with the ability to effectively communicate with customers, team members, and management.
  • Attention to Detail with the ability to maintain a clean and organized work area.
  • Flexibility to work varied hours and days as business dictates.

What We Offer

We offer a competitive salary, opportunities for growth and development, and a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.