Client Service Representative

3 weeks ago


Toledo, Ohio, United States Jackson Hewitt - 2362 Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Service Associate to join our team at Jackson Hewitt - 2362. As a Client Service Associate, you will be the primary point of contact for clients, providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Provide exceptional customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Confirm appointments and follow up with clients to ensure their needs are met.
  • Distribute marketing materials and engage with clients during wait times to build strong relationships.
  • Support the team in achieving sales and customer satisfaction goals.
Requirements
  • Strong interpersonal and communication skills, with the ability to build rapport with clients and colleagues.
  • Experience in a fast-paced retail environment, with a focus on customer service and sales.
  • Basic computer proficiency and ability to troubleshoot technical issues.
  • Prior customer service or sales experience preferred, but not required.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for advancement within the organization.
  • Tax preparation training and continuing education.
  • A dynamic and supportive work environment.

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