Personal Lines Insurance Account Manager

1 week ago

Arlington Heights, Illinois, United States Joseph M. Wiedemann & Sons, Inc. Full time
Job Title: Personal Lines Insurance Account Manager

We are seeking a highly skilled and experienced Personal Lines Insurance Account Manager to join our team at Joseph M. Wiedemann & Sons, Inc. in the Chicago area.

Job Summary:

The Personal Lines Insurance Account Manager will be responsible for the day-to-day maintenance and servicing of assigned Personal Lines accounts. This includes marketing and placement of new and existing accounts, achieving retention goals through proactive account rounding, up-selling of limits and coverage, and delivering extraordinary client service.

Key Responsibilities:
  • Perform annual review and risk exposure analysis of renewal policies for proper coverage, incorporating information obtained from the client.
  • Maintain client files and ensure proper documentation, by processing all policies, endorsement changes, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines.
  • Respond to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelines.
  • Review all items to be processed, to ensure items were received as ordered.
  • Participate in courses for insurance/sales skills. Maintain current knowledge of the underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins.
  • Participate in special projects at management's request.
Requirements:
  • 3+ years experience with an independent insurance agency in a front-facing customer service role.
  • Current Illinois State Property & Casualty License.
  • Extensive knowledge of all lines of personal insurance, including standard and specialty lines markets.
  • Thorough knowledge of brokerage operations, including risk assessment, claims handling, and understanding of carrier/agency/customer relationships.
  • Experience operating in an electronic environment, with a heavy emphasis on phone/email communication.
  • Proficient with Microsoft Office (Outlook, Word, Excel, Teams) and PDF document handling.
  • Experience with multiple carriers' proprietary rating systems, as well as comparative rating (EZLynx, PL Rating, etc.).
  • Excellent verbal and written communication.
  • Devoted attention to detail.
  • Advanced time management/organization skills.
  • High degree of self-motivation and self-direction.
Compensation and Benefits:

We offer a competitive salary range of $50,000 - $85,000 (based on years of experience and a proven track record for delivering excellent customer service), additional bonuses/commissions earned on self-produced business, 401(k) match on first 4%, full range of available benefits, including medical, dental, vision, disability, and life insurance, paid time off, and hybrid remote work.

We are a local independent insurance agency serving families and businesses in the Chicago area. We work hard and love what we do, with a 37 1⁄2-hour workweek and a strong commitment to work/life balance. We've been around for 90 years and are looking for people to join our team as we go to the next level.

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