Commercial Lines New Business Marketing Specialist Team Lead

4 days ago

Arlington Heights, Illinois, United States USI Insurance Services Full time
Job Summary:

We are seeking a highly skilled and experienced Marketing Team Lead to join our Commercial Lines New Business team at USI Insurance Services. As a key member of our team, you will be responsible for leading the operational activities of the New Business Regional Marketing Specialist unit/department, actively marketing new prospective client accounts to carrier partners, and supporting commercial lines sales associates.

Key Responsibilities:
  • Manage the full-cycle recruitment, management, and development of assigned team members, including monitoring staffing and workload, training, coaching, and performance management.
  • Monitor team's adherence to service standards through Key Performance Indicator (KPI) reporting.
  • Produce and monitor various monthly reports to ensure all new business has been addressed in a timely manner, including post-binding activities, team members' open items, workloads, and backlog.
  • Perform periodic quality audits, when necessary.
  • Provide technical expertise in coordinating the service of new clients, including sales, account development, and problem-solving.
  • Serve as a subject matter expert in USI's proprietary platform and solutions, including the stewardship process.
  • Contribute information and ideas during strategy meetings.
  • Occasional outside visits to prospects as needed.
  • Work closely with sales associates to understand prospects' commercial lines insurance needs.
  • Develop submissions to carriers and obtain quotes, respond to underwriters' inquiries, negotiate terms with carriers on behalf of prospects, and finalize the marketing process and prepare appropriate proposal presentations.
  • Bind coverage for clients and execute client onboarding process.
  • Develop knowledge of insurance markets on behalf of USI.
  • Develop relationships with carrier underwriters and representatives.
  • Serve as a technical expert on market trends, pricing practices, and other underwriting policies.
  • Maintain a high degree of accuracy in agency management and document management systems.
  • Keep current with industry, new product information, legislation, coverages, and technology.
Requirements:
  • 10+ years of experience in commercial property & casualty insurance agency, with a comprehensive understanding of all property & casualty insurance coverages, underwriting, and rating concepts.
  • College degree preferred.
  • Prior managerial experience preferred, with the ability to manage others effectively.
  • Must hold state Property & Casualty insurance license.
  • Industry designations such as ARM, CIC, and CPCU preferred.
  • Ability to carry out complex tasks with many concrete and abstract variables.
  • Working knowledge of internet-based programs and Microsoft Office products.
  • Knowledge of Sagitta/ImageRight preferred, but not required.
  • Ability to work in a fast-paced, team environment with minimal instruction.
  • Exceptional time management skills with the ability to prioritize and meet deadlines.
  • Maintain relationships with clients, co-workers, carriers, vendors, and other business contacts.
  • Strong verbal and written communication skills.

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