Power Equipment Sales Consultant
2 weeks ago
Position Overview:
The Power Equipment Sales Consultant is responsible for providing outstanding customer service while focusing on achieving sales objectives across various Power Equipment sectors.
This role necessitates a thorough knowledge of power equipment, a solid understanding of retail financing, awareness of competing products, and a history of building strong customer relationships and closing sales successfully.
Key Product Categories:
This position covers a range of products, including:
- Tractors
- Tractor Attachments & Implements
- Zero-Turn and Riding Lawn Mowers
- Utility Trailers
- UTVs
- Associated accessories and parts.
Customer Engagement:
As the main contact for all customer inquiries regarding power equipment throughout its entire lifecycle (sales, service, warranty, etc.), the Sales Consultant plays a crucial role in fostering customer satisfaction and loyalty.
Core Responsibilities:
- Deliver exceptional customer service by providing friendly, proactive, and professional support to both internal and external customers, addressing inquiries and concerns promptly.
- Assist potential customers in identifying power equipment solutions tailored to their specific needs.
- Guide customers through the retail financing process, ensuring all requirements are met before equipment release.
- Help customers and store mechanics with repair documentation in the Salesforce system, including case creation, part requests, work orders, and warranty claims.
- Maintain current customer information in the Salesforce system throughout the equipment lifecycle.
- Oversee daily operations of the Power Equipment department to ensure efficient workflow.
- Coordinate the procurement of various Power Equipment to maintain store inventory and fulfill custom orders.
- Assist with the receipt, movement, and display of power equipment products.
- Ensure that product displays and signage are set up correctly and maintained to enhance sales.
- Follow the Outdoor Merchandising Guide to ensure all products meet company standards.
- Conduct pre-delivery inspections (PDI) for applicable equipment.
- Coordinate product deliveries to customers as necessary.
- Maintain accurate tractor inventory in both store systems and Salesforce.
- Collaborate with mechanics, parts departments, and mobile technicians for service and repairs.
- Cross-train other associates to assist power equipment customers.
- Help maintain the cleanliness of the store's exterior and the shop work area.
- Stay informed about the latest developments in power equipment.
- Exhibit excellent attendance and punctuality.
- Adhere to company policies and procedures.
- Perform additional duties as assigned.
Qualifications:
- Exceptional customer service skills with a genuine desire to assist others.
- In-depth knowledge and operational experience with power equipment.
- Ability to operate a ladder, pallet jack, and/or forklift.
- Strong interpersonal skills, including the ability to build rapport, listen actively, and communicate effectively with a diverse audience.
- Excellent verbal and written communication skills to convey ideas and information clearly.
- Adaptability to new environments, responsibilities, and tasks.
- Capability to work independently without supervision.
- Proficient in using electronic devices, including tablets, computers, and online applications.
- Ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient.
- Competence in accessing and utilizing in-store computer systems, scanning systems, and wireless handheld devices.
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