Patient Care Liaison

4 days ago


New York, New York, United States Body Harmony Physical Therapy Full time
Job Responsibilities
  • Patient Communication and Support: Interact with patients to schedule appointments, answer inquiries, and provide assistance. Address patient concerns, complaints, or issues promptly and effectively.
  • Appointment Scheduling and Coordination: Manage appointment schedules for healthcare providers and ensure proper documentation in electronic medical records systems.
  • Insurance Verification and Billing: Verify patients' insurance coverage and eligibility prior to appointments and assist with insurance-related inquiries and billing issues.
  • Medical Records Management: Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA) and facilitate the transfer of medical records between healthcare providers as needed.
  • Care Coordination and Referrals: Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings and monitor patient progress and follow-up on referrals.
  • Patient Education and Advocacy: Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.


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