Patient Safety and Compliance Coordinator II

1 week ago


Portland, Maine, United States MaineHealth Full time
Position Overview

The Patient Relations Coordinator II plays a crucial role in managing patient feedback and concerns. This position is essential for fostering a positive relationship between patients and the healthcare system.

Key Responsibilities
  • Effectively handle patient complaints and grievances, ensuring a timely and collaborative resolution.
  • Maintain accurate documentation throughout the complaint process to ensure transparency and accountability.
  • Keep patients informed about the status of their complaints, promoting trust and confidence in the healthcare services.
  • Develop and maintain a comprehensive tracking system for patient relations, enhancing the ability to monitor and address issues efficiently.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to patient advocacy, and the ability to work collaboratively with various stakeholders in the healthcare environment.



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