Coordinator of Patient Relations II
2 weeks ago
Overview
- The Patient Relations Coordinator II is responsible for effectively managing patient concerns and grievances in a prompt and collaborative manner, ensuring comprehensive documentation throughout the process. This role involves keeping patients informed during the resolution of their complaints, maintaining a tracking system for patient issues, and reporting to regulatory bodies as necessary.
- Key Responsibilities
- Enhance the patient and family experience by acting as a resource and collaborating on initiatives aimed at improvement.
- Coordinate organization-wide strategies to address significant trends in patient complaints and grievances.
- Essential Qualifications
- Education: An Associate's degree with a minimum of five years of relevant experience in healthcare, or a Bachelor's degree with at least three years of pertinent healthcare experience is required.
- Licenses/Certifications: Not applicable.
- Experience: Refer to the educational requirements.
- Preferred knowledge of CMS regulations regarding patient complaints and grievances.
- Familiarity with performance improvement methodologies and tools, such as plan-do-study-act.
- Proficiency in Microsoft Office Suite or similar software is preferred.
- Experience with electronic health records is advantageous.
- Strong verbal and written communication skills are essential.
- Demonstrated critical thinking abilities and meticulous attention to detail.
- A collaborative and team-oriented approach is vital.
About MaineHealth
MaineHealth is a comprehensive health system that encompasses hospitals, physician practices, long-term care facilities, home care agencies, and various support services. For more information about our system, please visit our website.
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