Field Service Engineer

4 weeks ago

New Haven, Connecticut, United States VJ Technologies Full time
Job Description:

As a Field Service Engineer at VJ Technologies, you will be responsible for providing expert technical support and maintenance for our specialized x-ray inspection systems. This includes installations, preventative maintenance, customer training, troubleshooting, repairs, upgrades, and remote technical support.

Key Responsibilities:

  • Install, troubleshoot, and maintain x-ray systems and components on customer sites.
  • Provide on-site and remote customer support as required.
  • Train customers in the operation and maintenance of x-ray systems and components.
  • Identify and analyze the source of problems, recommend proper corrective action, and repair or replace parts as needed.
  • Collaborate with a cross-disciplinary engineering team to resolve customer problems and provide world-class customer service.
  • Conduct preventative maintenance tasks on systems and components in the field.
  • Ensure all work is completed in compliance with US and European standards, defined quality standards, and all related company design and safety standards.
  • Maintain thorough and accurate documentation and trip reports.
  • Work with production, design, and installation teams to revise drawings and ensure accuracy of final built packages.
  • Test, troubleshoot, and debug electrical, components, and systems in-house and at customer locations.
  • Install, wire, and configure electrical, imaging, and x-ray components into new and existing systems.
  • Ensure all work is completed in compliance with all applicable local, state, federal electrical standards.
  • Wiring of custom systems, including electrical panel building, machine wiring, pulling wire, terminating, bending conduit, wiring motors, and system startup and testing.
  • Assist with the preparation and debugging of PLC or PC-based control programs.
  • Perform miscellaneous duties as assigned, including clean-up, department organization, material movement, and forklift operation.
  • Provide mechanical system integration and assembly support.

Requirements:

  • Associate degree in Electrical or Mechanical Engineering discipline.
  • Minimum 3 years of comparable field service experience with direct customer interface.
  • Minimum 2 years of directly related hands-on experience in a manufacturing environment.
  • Proficiency in cutting, stripping, tinning, and crimping cable and harness.
  • Ability to read wiring diagrams, schematics, and engineering documentation.
  • Must be a US citizen or permanent resident and able to pass personal background and security checks.
  • Proficiency in the English language with established written and verbal communication skills.
  • Must have a strong understanding of PCs and be proficient in MS operating systems, networking, and MS office applications.
  • Ability to work in a fast-paced dynamic environment with a strong mechanical and electrical aptitude and problem-solving abilities.
  • Must be highly organized and self-motivated.

Preferred Qualifications:

  • Bachelor's degree in Electrical or Mechanical Engineering.
  • 2+ years of experience in integration and troubleshooting of industrial, automated machinery systems.
  • Prior experience working with BOMs and/or computerized MRP or ERP systems.
  • Prior exposure or experience with x-ray technology and/or x-ray inspection systems would be a plus but not required.
  • Established understanding and experience working with high voltage power levels (>1KW).
  • Familiarity with motor drives (Copley), PLC (Allen Bradley, Siemens), and PC-based control systems.
  • Knowledge of Pneumatic Actuator Control and Relay Logic.
  • Knowledge of Machine Guarding Systems and Power Distribution.
  • Knowledge of CE, UL, or other applicable regulatory guidelines or standards.
  • Experience in tuning and integration of DC Drives, VFD's, Servo Drives, PLC's, and PC-based control systems.
  • Experience with AutoCAD for Electrical.

Physical and Mental Demands:

  • Regularly required to sit, walk, bend, and stand.
  • Domestic and International travel via air, rail, and car.
  • Will be required to lift, move, erect, install, and assemble electro-mechanical parts and components of varying weight, height, length, and width dimensions.
  • Expected to effectively communicate in person, on phone, and via email and other electronic devices on a continual and repetitive basis.
  • Will need to repeatedly use hands to finger, handle, feel, and operate hand tools, power tools, and standard office equipment.
  • Will need manual dexterity to be able to complete required system and component cabling and wiring.
  • Day-to-day responsibilities will require lifting, moving, staging, and placing of materials up to 50 pounds alone and heavier with assistance.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
  • Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.

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