CNC Field Service Technician

2 weeks ago


New Haven, Connecticut, United States The Robert E. Morris Full time
Job Summary

We are seeking a highly skilled and motivated CNC Field Service Technician to join our team at The Robert E. Morris Company. As a key member of our Customer Support Department, you will be responsible for the installation, preventive maintenance, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers.

Key Responsibilities
  • Install, commission, calibrate, maintain, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities.
  • Provide operator training, networking between systems, software applications, preventive maintenance, major assembly replacements, and alignments.
  • Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
  • Apply machine tool manuals, technical documents, and internal and external authorities to optimally diagnose and resolve CNC equipment issues.
  • Effectively understand and use the Salesforce Lightning Customer Support computer system.
Requirements
  • Proficient verbal and written communication and customer relation skills.
  • Able to interact and effectively communicate in person and over the phone with customers and co-workers.
  • Present a professional image.
  • Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
  • Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
  • Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers, etc.).
  • Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus.
  • Basic mechanical and logical solving skills are a must.
  • Rational decision-making and problem-solving skills.
Education and Experience
  • Experience as a co-op, internship, or full/part-time job in a manufacturing facility.
  • Experience with industrial equipment repair.
  • Relevant knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background equivalent to a complete, accredited apprenticeship training.
  • Two (2) year technical degree (Electrical/Mechanical/Electro-Mechanical/Automation) and/or 1 year of experience in a related field.
Work Environment
  • Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery.
Benefits

Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company-paid holidays, 401K with annual company match, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.



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