Business Operations Manager, ES

3 weeks ago


Arlington, Virginia, United States Amazon Full time
Job Summary

AWS is seeking a highly skilled Business Operations Manager to join our team. As a Business Operations Manager, you will be responsible for driving Enterprise Support strategy in the field while championing the needs of our internal customers.

About the Role

This is a senior leadership position that requires a strong operational experience to own business operations for a broad business sector. You will be responsible for owning P&L in partnership with Line of Business leadership, planning, forecasting, and executing on monthly, quarterly, and yearly objectives. You will also act as a Single Point of Contact for the Line of Business, drive operational optimization and efficiency, and define and lead business performance inspection mechanisms.

Key Responsibilities

- Own P&L in partnership with Line of Business leadership: plan, forecast, and execute on the monthly, quarterly, yearly objectives
- Act as Single Point of Contact for the Line of Business
- Drive operational optimization and efficiency while maintaining the ideal customer and employee experience
- Define and lead business performance inspection mechanisms. Own escalations and raise operational concerns.
- Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of field teams
- Drive strategic planning for one or many areas supported by the Field Operations team
- Own communication with business stakeholders, finance, and recruiting regarding planning and execution within scope
- Define and lead area's rhythm of business
- Drive business performance by tracking performance and attainment of objectives and goals.

Requirements

- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Current, active US Government Security Clearance of TS/SCI with Polygraph

About AWS

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why AWS?

We value diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

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