Customer Service Professional | EAG Laboratories

2 weeks ago


Sunnyvale, California, United States Eurofins GSC Poland Sp. z o. o. Full time

Job Summary

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We are seeking a highly skilled Customer Service Representative to join our team at Eurofins EAG Laboratories. As a key member of our Customer Service and Operations teams, you will be responsible for coordinating incoming and outgoing client samples, providing exceptional customer service, and supporting internal and external customers.

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About the Role

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The successful candidate will have 3+ years of experience in customer service or operations support, with excellent professional, verbal, and written communication skills. Proficiency in Microsoft Office and Outlook is essential, with SAP or other CRM database experience being a plus. A clean driving record is also required, as you may be asked to assist with courier duties from time to time.

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Responsibilities

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  • Manage incoming and outgoing couriers, ensuring timely processing of return samples to customers.

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  • Enter samples into the CRM system, maintaining accurate records and data integrity.

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  • Greet clients, vendors, and visitors, answer multiple phone lines, and direct incoming calls with professionalism and courtesy.

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  • Provide additional support to the Customer Service team and internal groups, promoting a collaborative and supportive work environment.

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Requirements

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  • 3+ years of experience in customer service or operations support.

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  • Excellent professional, verbal, and written communication skills.

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  • Proficient in Microsoft Office and Outlook.

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  • SAP or other CRM database experience (a plus).

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  • Clean driving record (may be required for courier duties).

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Working Conditions

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This position requires the ability to lift up to 25lbs and work in a fast-paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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Compensation and Benefits

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As a valued member of our team, you can expect a competitive salary range of $23-$26 per hour, commensurate with experience and technical expertise. In addition to a comprehensive compensation package, we offer a range of benefits, including medical, dental, and vision coverage, 401k company matching, paid time off, wellness programs, and education assistance.

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Eurofins EAG Laboratories

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At Eurofins EAG Laboratories, we pride ourselves on fostering a dynamic and inclusive work environment that values teamwork, learning, and development. We strive to create opportunities for growth and advancement, while promoting diversity and authenticity in all aspects of our organization.

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Join Our Team

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We encourage qualified candidates to apply, even if your experience is not a 100% match with the position. We are committed to equal employment opportunity and welcome applications from diverse candidates.

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Contact Information

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Please visit our website at www.EAG.com for more information about our company and current job openings.



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