Flooring Technician

4 days ago

Reno, Nevada, United States Interior Logic Group, Inc. Full time
Job Summary

The Field Customer Service Flooring Technician will be responsible for providing excellent customer service regarding warranty repair or installation of products. This role requires a strong attention to detail and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Perform simple repairs and touch-ups following production installation on all trades
• Perform minor installation tasks following/during production process
• Perform simple logistical tasks related to production install
• Handle builder and homeowner requests as needed
• Initiate claims and oversee the claims process with vendors
• Inspect and diagnose product and installation issues
• Schedule employee technician and independent contractor base to execute appointments
• Confirm completed appointments

Requirements

• High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience
• 1 to 3 years of experience
• Must have valid Driver's License and vehicle insurance as required by State law
• Experience in the Flooring trades of carpet, wood, & LVP

Work Environment

Work performed at construction jobsites and office.

Skills & Qualifications

Level I:
• High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience
• 1 to 3 years of experience
• Must have valid Driver's License and vehicle insurance as required by State law
• Experience in the Flooring trades of carpet, wood, & LVP

Level II:
• All Qualifications in Level I plus:
• 2 to 5 years of experience
• Flooring: Able to repair and replace Carpet, wood, & LVP
• Good verbal communication skills for customer contact production
• Good organization skills

Level III:
• All Qualifications in Level II plus:
• 5 plus years of experience
• Expert in larger replacements and repairs of multiple products and trades
• Mentoring and training capabilities production

Essential Functions

Level I:
• Perform simple repairs and touch-ups following production installation on all trades
• Perform minor installation tasks following/during production process
• Perform simple logistical tasks related to production install
• Other duties as assigned

Level II:
• All Functions included in Level I plus:
• Handles builder and homeowner requests as needed
• Initiates claims and oversees the claims process with vendors
• Inspects and diagnoses product and installation issues
• Schedules employee technician and independent contractor base to execute appointments
• Confirmation of completed appointments
• Other duties as assigned

Level III:
• All Functions included in Level II plus:
• Performs repairs and replacements of 3 or more materials
• Other duties as assigned

Interior Logic Group, Inc.

If you like working with a growing close-knit team and helping homeowners design the home of their dreams, come build your career with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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