Customer Service Professional

7 hours ago


Carrollton, Texas, United States Concentric Full time

About Concentric


Concentric is the first national industrial power services organization delivering forklift and critical power solutions that ensure uninterrupted, sustainable facility power. Our signature solutions, Guaranteed POWER and Perpetual POWER, are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders.

Job Summary

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing information, systems, and process flows surrounding customer and technician experience. This position provides specialized assistance to our customers by acting on a variety of requests including demo requests, pricing related projects, service requests, and other related activities that support sales associates and service management and technicians in achieving excellent customer service.

Key Responsibilities:
  • • Tracking and managing customer assets • Updating customer contracts • Scheduling planned maintenance across customer assets • Dispatching technicians efficiently to meet planned maintenance schedules • Manage routine service requests, from receipt to billing.

Requirements and Qualifications
To be successful in this role, you should have a High School or GED Diploma, and preferably an Associate Degree from an approved two-year college or university, or very strong equivalent experience. You must also be able to pass a background check and a drug test. Strong computer skills with Excel, Word, and data management capabilities are essential, along with previous ERP experience. The estimated salary for this role is $45,000 - $60,000 per year, depending on your location and experience.

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