Customer Service Representative

2 days ago


Carrollton, Texas, United States Westlake Hardware Full time
About Us

Westlake Ace Hardware, a subsidiary of Ace Hardware Corporation, is a leading provider of quality hardware products and services. With over 150 stores across the United States, we strive to deliver exceptional customer experiences through our knowledgeable staff and commitment to community involvement. As a Sales Associate, you will play a vital role in driving our success by providing outstanding customer service and contributing to a positive work environment.

Job Description

This role involves assisting with various tasks, including receiving, stocking, and pricing merchandise, as well as maintaining a clean and organized store environment. You will also be responsible for engaging with customers, responding to inquiries, and resolving issues promptly and professionally. To succeed in this role, you should possess strong communication skills, product knowledge, and the ability to work collaboratively as part of a dynamic team.

Responsibilities
  • Interact with customers, respond to inquiries, and resolve issues promptly and professionally.
  • Process transactions accurately and efficiently using POS systems.
  • Assist with daily store maintenance, including stocking shelves, processing returns, and cleaning the sales floor.
  • Develop and maintain a thorough understanding of products, services, and promotions to effectively communicate with customers.
Requirements
  • High School diploma or equivalent required.
  • Previous retail experience preferred.
  • Ability to lift up to 25 pounds, stand for extended periods, and work in a fast-paced environment.
Compensation

$12.00 - $14.00 per hour.

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