Customer Service Specialist

3 days ago


Carrollton, Texas, United States Resource One Credit Union Full time
As a Financial Transaction Assistant at Resource One Credit Union, you will play a critical role in ensuring the smooth operation of our financial services. This dynamic position requires a high level of accuracy, attention to detail, and excellent communication skills.

About the Job:
We are seeking an experienced Financial Transaction Assistant to join our team. In this role, you will be responsible for processing financial transactions, maintaining accurate records, and providing exceptional customer service. Your primary goal will be to ensure that all transactions are completed efficiently and accurately, while also meeting the needs of our members.

Responsibilities:
- Process financial transactions, including deposits, withdrawals, cashiers' checks, money orders, and loan payments. - Maintain accurate records and balances of member accounts. - Greet members in a professional and courteous manner and assist them with all issues, questions, and requests. - Recommend products and services that align with members' financial goals and needs. - Ensure all transactions are completed efficiently and accurately. - Resolve any discrepancies or issues promptly. - Perform other duties as assigned.

Requirements:
- High school diploma or equivalent. - 1+ years of experience in a cash handling role. - Prior banking or credit union experience is a plus. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment. - Strong organizational and time management skills.

Benefits:
- Competitive hourly rate: $15.00-$16.00. - Opportunities for career advancement and professional growth. - A dynamic and supportive work environment. - A comprehensive benefits package, including medical, dental, and vision insurance. - Paid time off and holidays. - Retirement savings plan.

About Us:
Resource One Credit Union is a member-owned financial institution dedicated to serving the financial needs of our community. We strive to provide exceptional service, innovative products, and a commitment to excellence in everything we do. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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