Customer Service Representative
3 days ago
As a Customer Service Representative - Electric Bikes at Tao Motor Inc in Carrollton, TX, you will be the first point of contact for customers with questions, concerns, or issues related to our e-bike products.
Key Responsibilities:- Respond to customer inquiries via phone, email, or online chat in a friendly, professional, and timely manner.
- Provide accurate product information, troubleshoot technical issues, and offer solutions to resolve customer problems.
- Collaborate with internal teams, such as warehouse and operations, to ensure seamless customer support.
- Document customer interactions, resolutions, and feedback to improve processes and services.
What You'll Need:
- High school diploma or equivalent required.
- At least two years of customer service experience, preferably in the electric vehicle sector.
- Exceptional communication and interpersonal skills, both written and verbal.
- Ability to multitask, prioritize tasks, and meet deadlines.
- Experience with CRM software and other relevant tools.
Compensation: The estimated hourly rate is $24.50.
Benefits Package:
- Generous PTO and holiday packages.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Opportunities for growth and professional development.
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