Customer Service Representative

3 days ago


Carrollton, Texas, United States Tao Motor Inc Full time

As a Customer Service Representative - Electric Bikes at Tao Motor Inc in Carrollton, TX, you will be the first point of contact for customers with questions, concerns, or issues related to our e-bike products.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or online chat in a friendly, professional, and timely manner.
  • Provide accurate product information, troubleshoot technical issues, and offer solutions to resolve customer problems.
  • Collaborate with internal teams, such as warehouse and operations, to ensure seamless customer support.
  • Document customer interactions, resolutions, and feedback to improve processes and services.

What You'll Need:

  • High school diploma or equivalent required.
  • At least two years of customer service experience, preferably in the electric vehicle sector.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Ability to multitask, prioritize tasks, and meet deadlines.
  • Experience with CRM software and other relevant tools.

Compensation: The estimated hourly rate is $24.50.

Benefits Package:

  • Generous PTO and holiday packages.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Opportunities for growth and professional development.


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