Salesforce Service Product Lead

2 weeks ago


Remote, Oregon, United States Covetrus Full time

Covetrus stands at the forefront of the veterinary medicine industry, dedicated to enhancing patient health and fostering strong client relationships for veterinary professionals. They are seeking a Product Manager for Salesforce Service and Experience to become an integral part of their team.

Position Overview:

  • Oversee a team of Salesforce experts and direct the Product Roadmap.
  • Engage with stakeholders to promote improvements in CRM tools.
  • Monitor and evaluate KPIs associated with service delivery and customer satisfaction.
  • Remain informed about emerging CRM technologies to recommend enhancements and facilitate adoption.

Required Qualifications:

  • Bachelor's Degree in Business, Computer Science, or a related discipline.
  • A minimum of 4 years of experience working with Salesforce.
  • Familiarity with Service/Experience Cloud and business analytics tools is preferred.

Key Competencies:

  • Proficient data management and analytical capabilities.
  • Exceptional communication skills and a strong focus on customer service operations.
  • Ability to work autonomously and demonstrate self-motivation.

Work Environment and Physical Demands:

  • Prolonged periods of computer work are required.
  • Some travel may be necessary.
  • Availability for evening and weekend work may be required.

Compensation Range: $107,000 - $199,600



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