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Manager of Salesforce Service Solutions

2 months ago

Remote, Oregon, United States Covetrus Full time

Covetrus stands at the forefront of the veterinary medicine industry, delivering innovative products and services aimed at enhancing patient health and fostering strong client relationships for veterinary professionals. They are seeking a skilled Product Manager for Salesforce Service and Experience to become an integral part of their team.

Position Overview:

  • Oversee a dedicated team of Salesforce experts and guide the Product Roadmap
  • Engage with various stakeholders to promote enhancements to the CRM systems
  • Monitor and manage key performance indicators related to service delivery and client satisfaction
  • Remain informed about emerging CRM technologies to propose enhancements and encourage adoption

Required Qualifications:

  • Bachelor's Degree in Business Administration, Computer Science, or a related discipline
  • A minimum of 4 years of experience working with Salesforce
  • Familiarity with Service/Experience Cloud and business analytics tools is preferred

Key Competencies:

  • Exceptional data management and analytical capabilities
  • Strong communication skills and a focus on customer service operations
  • Ability to work autonomously and demonstrate self-motivation

Work Environment and Physical Demands:

  • Extended periods of computer work are required
  • Some travel may be necessary
  • Evening and weekend hours may be part of the role

Compensation Range: $107,000 - $199,600