Patient Care Coordinator
1 day ago
We are seeking a highly skilled and compassionate Patient Coordinator to join our team at Raleigh Radiology. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our facilities and providing exceptional patient care.
Job Summary:The Patient Coordinator will serve as a liaison between patients, families, and healthcare staff, providing support and guidance throughout the patient's journey. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:- Maintain high standards of professional care and confidentiality
- Implement policies and procedures of Raleigh Radiology
- Establish and maintain open communication with patients, families, and staff
- Ensure a clean, safe, and well-maintained environment for patients and staff
- Cooperate with other staff members to accomplish job duties and assist others as needed
- Greet and check in patients
- Communicate with patients and clinical personnel to schedule appointments
- Collect and enter demographic, clinical, billing, and insurance information
- Determine and accept required payments
- Explain processes and forms to patients
- Ensure accurate registration and completion of patient accounts
- Answer and triage incoming phone calls
- Perform other duties as assigned
- High School graduate with 1 year of experience in a healthcare environment
- 6+ months of Medical Insurance experience-coverage, payments
- 6 months of healthcare industry experience-Hospital, doctor's office, insurance provider
- Ability to type 45 words per minute
- Able to learn other applicable software programs as needed
- Able to work independently and make sound decisions
- Flexibility, dependability, and professionalism required
Must be able to read printed material the size of typewriter characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily
May be exposed to infections and contagious diseases
Frequent, prolonged periods of standing and/or walking
Lifts, positions, pushes, or transfers patients
Lifting supply boxes
Subject to rotating holidays or shifts
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