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Customer Solutions Liaison

2 months ago


Hialeah, Florida, United States VirtualVocations Full time

VirtualVocations is seeking a skilled Customer Solutions Representative to ensure customer satisfaction with home improvement projects. The ideal candidate will have a strong background in customer service and negotiation, with the ability to adapt to various programs and maintain exceptional organization skills. Key Responsibilities:

* Initiate and manage service claims, gathering relevant information and documentation
* Negotiate payment of service resolution costs with involved parties
* Facilitate service claim progression by coordinating assessments and updating records

Required Qualifications:

* High School diploma or equivalent
* 3+ years of related experience in customer service and negotiating
* Professional demeanor
* Computer literate with the ability to adapt to various programs
* Exceptional organization skills