Digital Account Manager

3 days ago

San Francisco, California, United States Razorfish Full time
Job Summary

We are seeking a highly skilled and experienced Digital Account Manager to join our team at Razorfish. As a key member of our client services team, you will be responsible for managing client relationships, overseeing project tracks, and independently owning agency processes.

As a Digital Account Manager, you will serve as a true partner, working collaboratively with internal and integrated agency teams, as well as clients. You will be self-directed, pulling in the appropriate resources as needed to carry out projects to successful completion. Your ability to influence and align team efforts will be key in ensuring client satisfaction and campaign success.

Key Responsibilities:

  • Lead client and internal meetings, client briefing activities, client presentation preparation, client SOW preparation and follow ups on approvals.
  • Responsible for preparing and responding to day-to-day client communication/responses on behalf of internal team.
  • Reviews all client deliverables for client brand, strategic alignment and alignment to all rounds of client feedback.
  • Provides support and leadership on initiatives (new tracks, briefs, Quarterly Business Reviews, etc.).
  • Partners closely with delivery team on follow through, reports, meetings and timelines.
  • Directly involved with 2-4 types of work (digital, social, CRM/email, content, etc.).
  • Typically supports $1M - $3M in revenue and works with multiple client-side stakeholders.
  • Support account leadership with updating the pipeline (Salesforce 360).
  • Leads client billing reviews and directly communicates with client regarding burn or financial tracking in comparison to contract.
  • Coordinates with client's finance team and ours regarding PO management, invoicing, etc.
  • Partners with account leadership to draft portions of agreements (overview, scope, assumptions, etc.).
  • Gather research information for the client and their industry and contribute to the development of the client newsletter.
  • Provide support to account leadership on client risk assessment process.
  • May be asked to provide support for new business pitches, drafting proposal outlines and working with team to flesh out story and compelling sales narrative.
  • Prepare and deliver client and industry knowledge to disciplines to facilitate growth discussions.

Requirements:

  • 5+ years of experience, including in an Account Management role at an agency.
  • Experience leading digital projects across multiple channels such as, digital, social, web, and CRM/email.
  • Flexible and able to adapt to evolving situations and needs.
  • High attention to detail with strong time management and organizational skills.
  • Strong critical thinking skills and the ability to solve problems independently.
  • Takes initiative to identify opportunity areas, offer solutions and act on them.
  • Exceptional written and verbal communication skills.
  • Ability to build and maintain strong relationships with clients and internal teams.
  • Microsoft Office experience (Excel, Outlook and PowerPoint).
  • Experience using AI tools is a plus

Benefits:

  • Paid Family Care for parents and caregivers for 12 weeks or more
  • Monetary assistance and support for Adoption, Surrogacy and Fertility
  • Monetary assistance and support for pet adoption
  • Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
  • Tuition Assistance
  • Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
  • Matching Gifts programs
  • Flexible working arrangements
  • 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
  • Business Resource Groups that support multiple affinities and alliances

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