Service Manager – Lab Equipment Specialist
4 weeks ago
Job Summary
VRS Recruitment (US) is seeking an experienced Service Manager to lead our in-house and field service team for lab equipment. As a key member of our team, you will be responsible for managing the support team based out of CT and in the field throughout the US.
Key Responsibilities
- Team Management
- Direct management of the support team based out of CT and in the field throughout the US.
- Work with other departments to maintain growth within the service department.
- Performance Monitoring
- Responsibility for the department's performance monitoring KPIs and customer feedback.
- Candidate Qualifications
- Scientific/Engineering degree and at least 2 years' management experience of engineers.
- Electrical and Mechanical troubleshooting and repair experience with lab equipment/instrumentation.
- Outstanding communication skills and a desire to 'go the extra mile' for your customer.
- Strong entrepreneurial character with the ability to run the service department like a small business.
What We Offer
- Highly competitive salary + bonus.
- Healthcare/dental/vision, 401k match, and PTO.
- A fantastic working environment where ideas are encouraged, and company culture / values are paramount.
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