Senior Operations Manager

4 weeks ago


Charlotte, North Carolina, United States Wetalentia Full time
Job Title: General Manager

Wetalentia is seeking a highly skilled and experienced General Manager to lead our North America branch. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the branch, ensuring strategic goals are met, and maintaining high standards in service, administration, inventory management, logistics, and overall branch performance.

Key Responsibilities:
  • Operational Management: Plan, organize, lead, and control branch operations to ensure efficiency and compliance with company policies, safety standards, and local regulations.
  • Service Excellence: Focus on delivering superior customer service, enhancing customer satisfaction and loyalty.
  • Team Leadership: Manage and motivate a diverse team, fostering a culture of collaboration and performance.
  • Communication: Serve as the primary liaison between the branch and the CEO in Italy, ensuring critical decisions and operational updates are communicated promptly and clearly.
  • Business Development: Lead business growth initiatives, including identifying new market opportunities, improving internal procedures, and implementing best practices.
  • Financial Management: Manage the financial health of the branch, including budgeting, forecasting, and financial planning.
Requirements:
  • Education: Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field. A Master's degree in Business or Finance is a plus.
  • Experience: Minimum of 7-10 years of managerial experience, preferably within a technical, manufacturing, or engineering environment.
  • Skills: Strong leadership and people management skills, excellent customer service skills, robust business development and sales skills, high proficiency in financial management, exceptional communication skills, problem-solving skills, and ability to multitask and prioritize.

Travel: Occasional travel to Italy for business meetings, training, and strategy sessions will be required. Working Conditions: Flexibility in the work schedule is necessary to meet the demands of the role and ensure smooth operation of the branch.



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