Retail Operations Senior Manager

4 days ago

Charlotte, North Carolina, United States My News 13 Full time
Job Summary

The Spectrum Retail Operations Senior Manager is responsible for implementing field-level execution of key strategic initiatives to support the achievement of wireless performance objectives, increase profitability, quality, and knowledge and revenue growth of mobile across assigned regions. This position will assist the Director, Retail Sales Operations in implementing and executing the Retail Sales Mobile Strategy and operational processes.

Key Responsibilities
  • Manage the process of acquiring Exclusive Branded Partners, staff readiness, and back-of-house store operations, including inventory management for all wireless devices and accessories and the POS System.
  • Partner with Sr. Director, Mobile Strategy and Sr. Manager, Retail Operations to ensure alignment with the execution of wireless and BAU strategies and manage the coordination of continuous business process improvements to enhance the customer experience and achieve increased sales and revenue.
  • Develop, manage, and communicate overall operational plans, strategies, and matrix requirements to field leaders and monitor and evaluate results.
  • Partner with Director, Retail Strategy for Partners and Big Box and other cross-functional teams, including logistics and warehouse to implement mobile operations standards and ensure supporting tools, technologies, and accessories are in place to enable employees to meet and exceed performance standards.
  • Ensure programs are in place to meet the mobile merchandising expectations at all stores within scope of responsibility.
  • Proactively and consistently evaluate mobile standards and policies against business results, employee, and customer feedback. Implement best practices in process improvement programs.
  • Create end-to-end operational plans. Assist in managing mobile project milestones and deliverables and change requests that support business goals in collaboration with store management. Develop and utilize appropriate tools in support of project tracking.
  • Deliver progress reports, proposals, requirements, documentation, and presentations as necessary to effectively communicate wireless strategies and tactics to team members and stakeholders in a transparent manner.
  • Participate in project post-mortems and provide recommendations to identify areas of opportunities for future improvements.
  • Create an environment of continuous learning and development where employees are able to enhance their skills in a wireless sales environment and maximize their potential through coaching, training, and objective performance management.
  • Ensure all store employees within span of control are trained and manage strict enforcement of all company policies and procedures.
Requirements
  • Ability to read, write, speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
  • Experience as a Director, Sr. Manager, or Manager in a destination shopping environment.
  • Experience in opening new retail stores.
  • In-depth understanding of wireless sales and strategy.
  • Proficiency in inventory and merchandising management.
  • Strong change management skills and techniques.
  • Knowledge of process and procedure design and documentation.
  • Incumbent will be expected to organize/prioritize work and manage multiple projects simultaneously.
  • Highly developed analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments on training, education, and development resources in all types and formats.
  • Ability to build strategic partnerships within all areas of the organization by exhibiting excellent interpersonal, leadership, influencing, and presentation skills.
  • Able to articulate a passion for delivering a great customer experience during multiple roles in their career.
  • Competency in personal technology, such as mobile device and personal video platforms.
  • Knowledge and ability to use personal computers and software applications.
Preferred Qualifications
  • Excellent knowledge of telecommunications products and services.
  • Leadership skills to function as a strategic business leader able to align with company's culture and values.
  • Knowledge of all functions and related tasks in the area of retail store operations.
  • History of identifying market trends and risks, communicating those to their leaders, and then working with strategic partners to develop response plans.
Working Conditions
  • Retail environment.
  • Exposure to moderate noise levels.
  • Travel to multiple locations to oversee and monitor store operations.
  • Professional attire and appearance.
  • Valid driver's license and ability to meet Charter's motor vehicle requirements.

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