Customer Service Representative

3 weeks ago

Saint Paul, Minnesota, United States Volt Company Defunct Full time

Job Summary:

Volt is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for maintaining a customer base in our Remote Patient Monitoring platform.

Key Responsibilities:

  • Maintain a customer base in the Remote Patient Monitoring platform.
  • Accountable for VW enrollment calls and equipment training / set up.
  • Accountable for Compliance follow up.
  • Conduct customer monthly calls.
  • Place supply and Equipment orders.
  • Follow up with Vendors, as necessary.
  • Ability to work reports and follow through on orders placed.
  • Ordering, Shipping, Confirmation of Delivery and RMA if needed.
  • Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
  • Resolve or report any problems that may occur.
  • Assist with implementation of workflow productivity improvements.
  • Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
  • Understand and adhere to all business processes and procedures.
  • Maintain a culture of accountability.
  • Adhere to the department metric standards set by your supervisor or manager.

Requirements:

  • Minimum of One year of Customer Service experience.
  • MS Office knowledge.
  • Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks.

Work Schedule:

1st shift Mon - Fri (08:00am-04:30pm)

This is a Full-time, Contract opportunity.

Pay Rate:

$21-22 per hour.

Benefits:

Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

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