Retail Store Director

2 days ago


Huntersville, North Carolina, United States Spectrum Full time
About the Role

We are seeking a highly motivated and experienced Retail Store Manager to join our team at Spectrum. As a Retail Store Manager, you will be responsible for leading a team of sales representatives and customer service agents to achieve sales targets and provide exceptional customer experiences.

Key Responsibilities
  • Team Leadership: Lead and motivate a team of sales representatives and customer service agents to achieve sales targets and provide exceptional customer experiences.
  • Sales and Customer Service: Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.
  • Store Operations: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and store maintenance.
  • Customer Relationships: Build and maintain strong relationships with customers to understand their needs and preferences.
  • Performance Management: Coach and develop sales representatives and customer service agents to improve their performance and achieve their goals.
Requirements
  • Experience: 3-5 years of sales and customer service experience, preferably in a retail environment.
  • Technical Skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
  • Travel: Valid driver's license, satisfactory driving record, auto insurance, and reliable personal vehicle.
  • Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
  • Schedule: Travel and flexibility to support store hours as business needs dictate.
Preferred Qualifications
  • Education: Bachelor's Degree or equivalent work experience.
  • Management Experience: 1+ years of management experience.
  • Telecommunications/Wireless Experience: 1-3 years of experience in the telecommunications or wireless industry.
About Spectrum

Spectrum is a leading provider of telecommunications and entertainment services. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.



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