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Front Desk Agent

1 month ago

Étreux, Hauts-de-France, United States Compass Group, North America Full time
Job Summary

As a Front Desk Agent with Compass Group, you will be responsible for checking guests in and out of the hotel, resolving any challenges they may encounter during their stay, and promoting hotel services and amenities to enhance their experience.

Key Responsibilities:

  • Completes the registration/check-in process by inputting and retrieving information from a computer system, confirming pertinent details.
  • Ensures rooms and services are correctly accounted for within the guest's statement, properly accounting for services provided by the hotel.
  • Assists guests with check-out payments or charges, accepting and recording vouchers, credit, traveler's checks, and other forms of payment.
  • Balances and drops receipts according to accounting specifications.
  • Provides guests with information about the facility, services, and amenities.
  • Receives special requests from guests and responds appropriately or forwards requests to the appropriate team members for decisions and actions.
  • Promptly answers telephone and email inquiries, retrieves and forwards messages to/from guests, and retrieves mail, packages, and facsimiles or other special items for customers as requested.
  • Fields and resolves guest complaints or escalates for resolution to the appropriate department.
  • Assists guests in emergency situations.
  • Maintains adequate supplies and functional equipment at the Front Desk.
  • Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.

Benefits:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

About Compass Group:

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.