Front Desk Supervisor
4 weeks ago
The Front Desk Supervisor is responsible for providing exceptional service to all guests, ensuring a seamless and memorable experience. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.
Responsibilities- Assist the Front Desk Manager in ensuring the smooth operation of the front desk
- Provide excellent customer service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner
- Maximize room revenue and occupancy through effective room merchandising and upselling
- Monitor and maintain accurate records of guest interactions, including check-in and check-out procedures
- Collaborate with other departments to ensure seamless communication and a high level of service
- At least 2-3 years of progressive experience in a hotel or related field
- High school diploma or equivalent required; college coursework in a related field is helpful
- Previous supervisory experience is preferred
- Must have a valid driver's license for the applicable state
- Must be able to convey information and ideas clearly, evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful, high-pressure situations, including handling guest objections and disputes
Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
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Front Desk Supervisor
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Front Desk Manager
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Front Desk Operations Manager
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Front Desk Operations Manager
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Front Desk Representative
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Front Desk Manager
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Front Desk Representative
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Front Desk Representative
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Front Desk Agent
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Front Desk Associate
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Front Desk Representative
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Front Desk Agent
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Front Desk Manager
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Front Desk Hybrid Team Member
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Front Desk Ambassador
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Front Desk Associate
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Front Desk Coordinator
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Part Time Front Desk Associate
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