Patient Access Representative Associate

6 days ago


Hastings, Minnesota, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative Associate to join our team at UnitedHealth Group. As a Patient Access Representative Associate, you will play a critical role in ensuring the smooth registration process for patients, collecting demographic and financial data, and entering information into our electronic medical record system.

Key Responsibilities:
  • Greet and welcome patients in person, providing a positive and professional experience.
  • Collect and verify demographic and insurance information, ensuring accuracy and completeness.
  • Check in or interview patients to complete necessary paperwork, ensuring compliance with regulatory requirements.
  • Direct patients to their appointments or procedures, ensuring timely and efficient care.
  • Assist with scheduling add-on appointments, verifying eligibility and benefits information for payers.
  • Collect co-pays or deductibles, responding to questions regarding financial assistance programs.
  • Use resources and tools to complete accounts in assigned work queues, ensuring timely and accurate processing.
Requirements:
  • 6+ months of customer service experience, with a focus on healthcare or medical records.
  • Intermediate level of proficiency with Microsoft Office products, including Word, Excel, and Outlook.
  • Ability to work on a per diem basis, with flexibility to work morning, evening, or night shifts as needed.
  • Must be 18 years or older, with a high school diploma or equivalent.
Preferred Qualifications:
  • Revenue Cycle experience, with a focus on patient access and registration.
  • General office experience, with a focus on medical records and healthcare administration.
Soft Skills:
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Dependability and flexibility, with the ability to adapt to changing priorities and deadlines.

We offer a competitive compensation package, including a sign-on bonus for external candidates. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team at UnitedHealth Group.



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