Patient Access Representative Associate

1 month ago


Hastings, Minnesota, United States Optum Full time
Optum Per Diem Patient Access Representative Job Description

Location: Hastings, MN

The Patient Access Representative Associate is responsible for providing exceptional patient experience by greeting and welcoming patients in person. This role involves collecting demographic and financial data, verifying eligibility and benefits information, and directing patients to their appointments or procedures.

Key Responsibilities:

  • Greets and welcomes patients in person
  • Collects demographic and insurance information
  • Verifies eligibility and benefits information for payers
  • Directs patients to their appointments or procedures
  • May assist in scheduling add-on appointments
  • Collects co-pay or deductibles and responds to questions regarding financial assistance programs

Requirements:

  • 6+ months of customer service experience
  • Intermediate level of proficiency with Microsoft Office Products
  • Ability to work on a per diem basis, morning, evening, or night shift as the business requires
  • Must be 18 years or older

Preferred Qualifications:

  • Flexibility to occasionally work other shifts as business requires
  • Revenue Cycle Experience
  • General office experience

Soft Skills:

  • Quality communication skills
  • Dependability

Benefits:

As a Per Diem Patient Access Representative at Optum, you will have the opportunity to work in a dynamic and supportive environment. You will be rewarded and recognized for your performance, and you will have the chance to develop your skills and advance your career.

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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