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Patient Access Representative Associate
2 months ago
Opportunity at Optum
As a Per Diem Patient Access Representative at Optum, you will play a vital role in supporting the Allina Health account. Your primary responsibility will be to greet and welcome patients in person, providing a standard registration process by collecting demographic and financial data and entering information into an electronic medical record.
Key Responsibilities:
- Greet and welcome patients in person
- Collect demographic and insurance information
- Check in or interview patients to complete appropriate paperwork
- Direct patients to their appointment or procedure
- May assist in scheduling add-on appointments
- Verify eligibility and benefits information for payers and interpret results
- Obtain signatures from patients as needed
- Collect co-pay or deductibles and respond to questions regarding financial assistance programs available
- Use resources, tools, and procedures to complete accounts in assigned work queues
- Assist patients in completing request for information forms and submit to the appropriate department
- May gather medical record information from all departments for collection
Requirements:
- 6+ months of customer service experience
- Intermediate level of proficiency with Microsoft Office Products
- Ability to work on a per diem basis, morning, evening, or night shift as the business requires
- Must be 18 years or older
Preferred Qualifications:
- Flexibility to occasionally work other shifts as business requires
- Revenue Cycle Experience
- General office experience
Soft Skills:
- Quality communication skills
- Dependability
Sign-on Bonus: A $750 sign-on bonus is available for external applicants.
Equal Employment Opportunity: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression, marital status, genetic information, or any other characteristic protected by law.