Wine Tasting Room Supervisor
4 weeks ago
At Acme Ventures LLC, we are seeking a highly skilled and experienced Wine Tasting Room Supervisor to join our team. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service and quality in our wine tasting room.
Key Responsibilities:
- Maintain a positive and respectful work environment at all times.
- Be a dynamic leader and role model of the business.
- Maintain a level of service and hospitality that proudly reflects the business.
- Maintain cleanliness, safety, and organization of the restaurant.
- Cultivate new and existing guest relationships.
- Set the tone for the staff every shift for service.
- Follow all Acme management systems and policies.
Requirements:
- 2 years previous experience as a Server in a fine dining or upscale restaurant or wine tasting room/winery.
- At least 1 year as a manager in a fine dining or upscale restaurant or wine tasting room/winery.
- Extensive knowledge of food and beverage menus, including wine pairing.
- Strong customer service skills, with the ability to provide personalized and attentive service.
- Excellent communication and interpersonal skills to interact with guests and team members effectively.
- Professional and polished appearance, with a focus on attention to detail.
- Ability to work in a fast-paced, high-pressure environment while maintaining composure.
- Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
- Exceptional organization and multitasking abilities.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Understanding of fine dining etiquette and service standards.
- Ability to work well in a team and collaborate with colleagues.
- Strong problem-solving and decision-making skills.
- Knowledge of food safety and sanitation regulations.
- Ability to stand and walk for extended periods and lift trays or plates when necessary.
- Excellent memory retention for accurately taking and delivering orders.
- Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
- RBS or similar certification for responsible alcohol service is required.
- Current Food Handler Certification
Job Status: Non-Exempt
Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.
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