IRD Server

3 weeks ago

Santa Barbara, California, United States Kimpton Hotels & Restaurants Full time

IRD Server Job Summary

We are seeking a skilled IRD Server to join our team at Kimpton Hotels & Restaurants. As an IRD Server, you will be responsible for providing exceptional customer service to our guests by serving food and beverages in their rooms in a timely and professional manner.

Key Responsibilities:

  • Provide guests with quality customer service by demonstrating excellent food and beverage knowledge.
  • Serve guests food and beverages in their room in a timely and professional manner.
  • Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
  • Memorize current menu items and prices, familiarize yourself on the wine list and vintages.
  • Set up scheduled coffee service each morning by 6:00am.
  • Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases.
  • Check orders for presentation and completeness, cover and place in the cart for delivery, with water and beverages added last.
  • Ensure meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies, and advised of new time.
  • Prepare and set up the dining area according to guest preferences.
  • Verify wine orders with guests and be sure to present, cork, and offer it to the guests for their approval.
  • Be familiar with ticketing and cash handling, check presentation, and organization.
  • Ensure that stations are properly cleaned, stocked, and organized.

Requirements:

  • 1 year of experience in a similar or supportive role is preferred.
  • Excellent written communication and presentation skills.
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn the restaurant point-of-sale system.
  • Highly motivated and flexible individual, confident in taking initiative.
  • Flexible schedule, able to work mornings, nights, holidays, and weekends when needed.
  • Food Handler and Alcohol Awareness Certifications (if applicable).

About Us:

Kimpton Hotels & Restaurants is a company that values diversity and inclusion. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders.

What We Offer:

We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. The hourly pay range for this role is $16.00 to $16.50. This range is only applicable for jobs to be performed in Santa Barbara, CA. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

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