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IT Service Transition Manager

2 months ago

Philadelphia, Pennsylvania, United States City of Philadelphia Full time
Job Summary

We are seeking a highly skilled IT Change Manager to join our team at the City of Philadelphia. As an IT Change Manager, you will play a critical role in ensuring the smooth transition of IT changes across our organization.

Key Responsibilities
  • Develop and implement IT change management processes and procedures to ensure compliance with ITIL best practices.
  • Collaborate with IT teams to identify, assess, and prioritize IT changes, ensuring minimal disruption to business operations.
  • Facilitate regular Change Advisory Board (CAB) meetings to assess and approve changes, ensuring stakeholder involvement and decision-making.
  • Maintain accurate and up-to-date records of all changes, including change requests, approvals, and post-implementation reviews.
  • Identify and mitigate potential risks associated with changes, ensuring proactive measures to minimize service disruptions.
  • Communicate effectively with stakeholders, including IT teams, business units, and senior management, regarding change-related activities.
  • Monitor and enforce compliance with ITIL change management policies and procedures.
  • Conduct post-implementation reviews to assess the success and impact of changes, making necessary adjustments for continuous improvement.
  • Provide training and awareness programs for staff to ensure understanding and adherence to change management processes.
  • Develop and report on key performance indicators (KPIs) related to change management effectiveness and efficiency.
Requirements
  • Proven experience in IT change management, with a minimum of 5 years in a similar role.
  • Strong knowledge of ITIL principles and best practices.
  • Excellent project management skills.
  • Analytical thinking and problem-solving skills.
  • Ability to work in a fast-paced and dynamic IT environment.
Qualifications
  • Bachelor's degree in information technology or related field.
  • ITIL certification (ITIL Expert or ITIL Master preferred).