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Restaurant General Manager

2 months ago

Plano, Texas, United States Chesapeake Search Partners Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our restaurant operations in Plano, Texas. As the General Manager, you will be responsible for creating a memorable dining experience for our guests and ensuring the highest level of satisfaction for both our valued guests and dedicated staff members.

This role is ideal for a results-driven professional with a passion for delivering exceptional hospitality, exceeding sales and profit goals, and upholding the highest standards of quality in food, beverages, service, cleanliness, and sanitation.

Key Responsibilities
  • Ensure the highest quality products are served and meet each guest's expectations.
  • Maintain a high standard of service efficiency, sanitation, and training.
  • Ensure all productivity and quality standards are maintained.
  • Understand, comply with, and enforce all company policies, procedures, and operating standards, as well as federal, state, and local laws and ordinances.
  • Prioritize P&L responsibility, with a proven ability to balance quantitative analysis with qualitative assessment and measurement in program development, evaluation, and refinement.
  • Assist in the development, performance, coaching, and training of staff members.
  • Report any staff member issues to management.
  • Lead front-of-house operations, including opening and closing responsibilities, assigning duties to staff members, and overseeing bar setup and conducting a walk-through of the venue.
  • Lead and manage successful, quality shifts by consistently utilizing systems and tools.
  • Oversee labor control and assign duties to staff members.
  • Conduct inventory on a consistent basis.
  • Ensure overall guest and staff member satisfaction.
  • Communicate and establish rapport with guests.
  • Engage with guests to ensure guest satisfaction and retention through table visits.
  • Accountable for all facets of service, production, and quality controls.
  • Responsible for comping and discounting guest checks when applicable.
  • Adhere to responsible alcohol service established by local law and company policy.
  • Understand and utilize all safety and sanitation practices defined in the safety program; report any accidents.
  • Perform other duties and tasks as assigned or determined by the General Manager.
Requirements
  • 4+ years of experience in food and beverage management roles in a multi-unit setting.
  • College degree preferred.
  • Bar management experience is a must.
  • Excellent reading, writing, mathematical, and communication skills.
  • Ability to interact professionally with other departments and outside contacts.
  • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Excellent judgment and decision-making abilities.
  • Health permit/food safety and alcohol awareness certifications/cards are required.
Benefits
  • Annual bonus program.
  • Medical, dental, and vision insurance.
  • 401k plan with company match.
  • Paid time off program.
  • Employee dining program.