Administrative Support Specialist
2 months ago
The Administrative Assistant plays a vital role in supporting the health center team, ensuring seamless operations and exceptional patient experiences. This position is responsible for providing administrative support, including scheduling, patient communication, and billing, while maintaining a warm and welcoming environment for patients and visitors.
Key Responsibilities- Scheduling and Coordination: Schedule appointments, manage calendars, and coordinate with healthcare providers to ensure efficient patient flow.
- Patient Communication: Greet patients with a warm welcome, direct them to the appropriate areas, and communicate effectively via phone, email, and in-person interactions.
- Billing and Payment: Handle billing, payment, and insurance-related tasks, ensuring accurate and timely processing.
- Administrative Support: Provide administrative assistance to the health center team, including data entry, filing, and other tasks as needed.
- Education: High School Diploma or equivalent required.
- Certifications: Current BLS certification through American Heart Association valid for at least 90 days after start date.
- Experience: 0-3+ years of relevant experience; previous administrative experience preferred.
- Skills: Exceptional customer service and communication skills, proficiency in MS Office (Word, PowerPoint, Excel), and experience in a clinical setting preferred.
- This role primarily operates in a professional medical office environment.
- The physical demands of this job include effective communication, mobility, ability to operate office equipment, and occasional lifting of office products and supplies up to 25-30 pounds.
This role is considered non-exempt. Evening and weekend work may be required depending on the schedule of the individual health and wellness center.
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