National Field Support Specialist

2 weeks ago


Rochester, New York, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations.

Key Responsibilities
  • Support Field Technicians in troubleshooting and resolving service issues at customer locations
  • Use technical and interpersonal skills to resolve internet, video, and telephone issues for customers
  • Act as a traffic controller for our Field Technicians, ensuring efficient and timely service
  • Interface directly with customers to resolve their issues
What You'll Enjoy
  • Working with a dynamic team to resolve complex technical issues
  • Using the latest technology and tools to solve problems
  • The fast-paced environment and sense of accomplishment that comes with it
  • Opportunities for growth and career advancement
Requirements
  • High School Diploma or equivalent
  • Technical skills: MS Office and computer literate
  • Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn
  • Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays
Preferred Qualifications
  • Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
  • Education: College coursework or equivalent experience in technology
About Spectrum

Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers across 41 states. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.

At Spectrum, we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We are an equal opportunity employer and welcome applications from diverse candidates. Learn more about our inclusive culture and apply today



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