Field Specialist, Field Services Support
2 days ago
The Field Specialist is a key member of our team, responsible for delivering exceptional service and support to our customers in the field. This role requires a strong technical background, excellent communication skills, and the ability to work independently with minimal supervision.
Key Responsibilities- Provide technical support and repair services for a variety of office equipment at customer locations.
- Manage territory, inventory, and customer relationships to ensure high levels of customer satisfaction.
- Collaborate with other technicians to resolve complex technical issues and provide 2nd level support.
- Identify and capitalize on revenue-generating opportunities through proactive lead generation.
- Conduct on-the-job training for new and experienced technicians to ensure knowledge sharing and skill development.
- Typically requires 3+ years of related experience, including at least 2 years in a technical support role.
- One Industry Certification is required, along with sustained performance levels over at least 2 years.
- Valid state driver's license and minimum auto insurance coverage are required for extensive travel.
Come create with us at Ricoh USA, Inc. We are a team of passionate and dedicated professionals driven by a shared commitment to excellence. Our mission is to deliver innovative services, solutions, and technologies that empower business success. We are seeking talented individuals to join our team and contribute to our mission.
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Rochester, New York, United States SPECTRUM Full time{"title": "National Field Support Agent", "description": "Job SummaryWe are seeking a highly skilled National Field Support Agent to join our team. As a key member of our Field Operations department, you will play a critical role in supporting our Field Technicians in resolving service problems at customer locations."Key ResponsibilitiesProvide technical...
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