Internal Service Advisor

1 month ago


Alpharetta, United States Angela Krause Ford Full time
About the Role

As an Internal Service Advisor at Angela Krause Ford Lincoln, you will play a crucial role in ensuring the smooth operation of our reconditioning process. Your primary responsibility will be to accurately annotate all information related to vehicles during the reconditioning process, facilitating effective communication with sales teams about vehicle location and status.

This involves performing a thorough pre-inspection walk-around every morning, regardless of weather conditions. You will also ensure that all mechanical and cosmetic needs are communicated to the appraisal team, and that repairs are booked efficiently to maximize technician utilization.

Key Responsibilities
  • Conduct thorough inspections of incoming trades to identify major cosmetics or mechanical concerns.
  • Assist sales staff with service needs and communicate essential services to the appraisal team for all inventory units.
  • Annotate all cosmetics and identify cost-effective repairs to enhance vehicle merchandising.
  • Provide concierge support to sales staff, answering mechanical inquiries and coordinating with vendors for repairs.
  • Ensure daily inventory of technicians' time is consistently sold to the appraisal team.
  • Distribute work between technicians efficiently and answer technical questions about vehicle problems, warranties, services, and repairs.
  • Assist in diagnosing vehicle problems and ordering parts and tools as necessary.
  • Oversee warranty claims administration and supervise the recon department.
  • Reinforce company policies and adhere to company standards.
  • Collaborate with upper management to make recon department hiring and discipline decisions.
Requirements
  • Maintain a valid state driver's license to drive customer or company vehicles.
  • Demonstrate ability to manage others.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
What We Offer
  • Competitive pay plan.
  • Medical and dental insurance.
  • 401(K) retirement plan.
  • Paid vacation and holidays.
  • No work on Sundays.
  • Team atmosphere.
  • Opportunity for growth and advancement.

We are an equal opportunity employer. All applicants must pass pre-employment testing, including background checks, MVR, and drug screens.



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