Sales Floor Team Member

3 days ago


Pleasant Hill, California, United States Michaels Stores Full time

About Michaels Stores

Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Sales Floor Team Member, you will play a critical role in delivering an exceptional customer experience and driving sales growth.

Key Responsibilities

  • Provide fast and friendly customer service, ensuring that customers find what they need and leave the store satisfied.
  • Execute cash handling and sales transactions accurately and efficiently.
  • Engage customers on the benefits of our rewards program and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey.
  • Merchandise recovery and maintenance, including stocking and facing products.
  • Support shrink and safety programs, including preventing theft and maintaining a safe store environment.
  • Assist with omnichannel processes, including online ordering and in-store pickup.
  • Execute a well-merchandised and in-stock store, including visual merchandising and display.
  • Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment.

Requirements

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting, taking care of customers. All public areas are climate-controlled. Some stock rooms may not be climate-controlled. Some outdoor work may be assigned, such as retrieving shopping carts or unloading trucks. The frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.



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