Subaru Service Advisor

1 month ago


Phoenix, Arizona, United States Camelback Subaru Volkswagen Full time
Job Overview

At Camelback Subaru Volkswagen, we are seeking a highly organized and friendly Service Advisor to join our team. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Responsibilities
  • Manage service orders and flow of the Drive Lane to ensure efficient and effective service delivery
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression
  • Provide concierge support for owner inquiries, whether phone or in person, to ensure seamless communication
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently to maximize productivity
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems and ordering parts and tools as necessary
  • Oversee administration of warranty claims and training of service department staff
  • Reinforce company policies and adhere to company standards
  • Encourage compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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