Service Advisor

1 day ago


Phoenix, Arizona, United States Camelback Subaru Volkswagen Full time
About Us

At Camelback Volkswagen Subaru, we're committed to excellence in everything we do. Our team is dedicated to providing exceptional service to our customers, and we're looking for like-minded individuals to join us.

Job Summary

We're seeking a highly organized and friendly Service Advisor to oversee service orders and ensure seamless customer experiences. As a key member of our team, you'll be responsible for managing service flow, providing exceptional customer service, and maintaining a positive working relationship with our technicians and factory partners.

Responsibilities
  • Manage service orders and flow to ensure prompt and courteous service to customers
  • Take ownership of customer experiences by completing additional tasks that leave a positive impression
  • Provide concierge support for owner inquiries, ensuring customers receive personalized attention
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently to maximize productivity
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems and ordering necessary parts and tools
  • Oversee administration of warranty claims and supervise the service department
  • Reinforce company policies and adhere to company standards
  • Encourage compliance with applicable laws and regulations
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We're an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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