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Senior Operations Director
2 months ago
At HCLTech, we are seeking a highly skilled Senior Operations Director to lead our global delivery teams. As a key member of our leadership team, you will be responsible for driving service delivery excellence, managing multiple diverse delivery teams, and ensuring adherence to service level standards.
Key Responsibilities:- Lead global delivery teams to achieve exceptional service delivery and customer satisfaction
- Develop and implement strategic plans to drive business growth and improve operational efficiency
- Collaborate with stakeholders to identify and prioritize business needs and develop solutions to meet those needs
- Manage and develop a team of project managers, track leads, and delivery leads to ensure successful project delivery
- Monitor and report on key performance indicators (KPIs) to ensure delivery of high-quality services
- Bachelor's degree in Engineering or related field with 15-20 years of experience or Master's degree with 15+ years of experience
- 8-12 years of experience in managing large-scale agile programs focused on global service delivery
- 10+ years of experience in people management and stakeholder/client management
- Excellent communication, leadership, and influencing skills
- Ability to balance multiple projects and make strategic decisions on time, quality, and cost
- Opportunity to work with a global leader in the IT services industry
- Chance to lead a team of talented professionals and drive business growth
- Competitive compensation and benefits package
- Opportunities for professional development and career advancement