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Senior Operations Director

2 months ago


Pittsburgh, Pennsylvania, United States HCLTech Full time
Job Title: Senior Operations Director

At HCLTech, we are seeking a highly skilled Senior Operations Director to lead our global delivery teams. As a key member of our leadership team, you will be responsible for driving service delivery excellence, managing multiple diverse delivery teams, and ensuring adherence to service level standards.

Key Responsibilities:
  • Lead global delivery teams to achieve exceptional service delivery and customer satisfaction
  • Develop and implement strategic plans to drive business growth and improve operational efficiency
  • Collaborate with stakeholders to identify and prioritize business needs and develop solutions to meet those needs
  • Manage and develop a team of project managers, track leads, and delivery leads to ensure successful project delivery
  • Monitor and report on key performance indicators (KPIs) to ensure delivery of high-quality services
Requirements:
  • Bachelor's degree in Engineering or related field with 15-20 years of experience or Master's degree with 15+ years of experience
  • 8-12 years of experience in managing large-scale agile programs focused on global service delivery
  • 10+ years of experience in people management and stakeholder/client management
  • Excellent communication, leadership, and influencing skills
  • Ability to balance multiple projects and make strategic decisions on time, quality, and cost
What We Offer:
  • Opportunity to work with a global leader in the IT services industry
  • Chance to lead a team of talented professionals and drive business growth
  • Competitive compensation and benefits package
  • Opportunities for professional development and career advancement