Healthcare Customer Service Specialist

2 weeks ago

Longview, Texas, United States Wellness Pointe Full time
Company Overview

At Wellness Pointe, we are dedicated to providing outstanding healthcare services. Our clinic has evolved into a comprehensive facility that offers a wide range of services including obstetrics, pediatrics, general medicine, family planning, and dental care. Our highly qualified team is committed to addressing various social issues that affect our community, ensuring that every individual receives care in a confidential manner. We accept Medicaid, Medicare, and most private health insurance plans.

Position Overview

We are looking for a dynamic and motivated customer service professional to join our organization.

The selected candidate will be responsible for registering patients by gathering essential demographic, insurance, and medical information, as well as collecting co-pays and deposits. This role involves completing various departmental tasks that require adaptability, meticulous attention to detail, and efficiency.

Key Responsibilities
  • Conduct interviews with patients to collect necessary demographic and insurance information for medical record identification and billing processes.
  • Enter patient registration data into the computer system and ensure the accuracy of the information provided.
  • Prepare necessary forms for signatures from patients or their family members.
  • Request and collect co-pays and deposits, providing receipts at the time of payment.
  • Discuss financial arrangements with patients and their families, explaining billing and collection policies.
  • Coordinate with medical and clinical staff regarding patient access, transfers between facilities, reimbursement issues, and authorization requirements.
  • Verify patient insurance coverage and manage authorizations for upcoming procedures.
  • Perform insurance verification and pre-authorization tasks.
Qualifications
  • High School diploma or GED equivalent.
  • One (1) year of experience in an office or administrative setting is typically required.
  • Bilingual proficiency in English and Spanish is preferred.
  • A valid Texas Driver's License, along with a clean driving record and auto liability insurance as mandated by Texas law.
  • Mental and physical health sufficient to meet the demands of the role.
  • Ability to adhere to all client-related policies and procedures, including confidentiality.
Skills
  • Strong interpersonal and effective communication skills are essential.
  • Experience with Electronic Medical Records (EMR) software is preferred.
  • A proactive, innovative, and ethical individual with a professional demeanor.
  • Ability to perform well under pressure.
  • Excellent organizational and problem-solving abilities.
Physical Requirements

This position requires prolonged periods of sitting, standing, and walking. The role may involve working under stressful conditions or during irregular hours. Frequent exposure to communicable diseases, body fluids, toxic substances, and other clinic-related conditions is expected.

Employees must be able to reach with hands and arms, and specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. A moderate noise level is typical in the work environment.

Employees may occasionally lift and/or move objects weighing up to 30 pounds.

Additional Information

Wellness Pointe is an Equal Opportunity Employer.

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