Restaurant Operations Manager

3 weeks ago


Jackson, Tennessee, United States EZCORP Full time

About EZCORP:

EZCORP is a leading provider of pawn loans in the United States and Latin America, operating under the EZPAWN, Value Pawn, and other brands.

We are passionate about delivering exceptional customer service and fostering a positive work environment for our Team Members.

This role offers a fantastic opportunity to develop your leadership skills and contribute to the success of our retail stores.

Key Responsibilities:

  • Provide a friendly, courteous, and respectful environment that sets us apart from the competition.
  • Lead and influence Team Members through coaching and hands-on involvement.
  • Manage customer needs and expectations with strong negotiation and communication skills.
  • Adhere to all Company policies, procedures, and regulations.

Requirements:

  • Minimum 1 year of supervisory, key holder, or team/shift lead experience.
  • Strong leadership, negotiation, and time-management skills.
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, a plus.
  • Bilingual, a plus.

Benefits:

  • No-cost medical insurance for Team Members selecting the UnitedHealthcare Choice Plan.
  • A comprehensive benefits package to support your work-life balance.
  • A structured career path for career growth and development.

Training and Development:

  • Complete a 5-week paid training program to enhance your skills.
  • Leadership training programs to develop your skills and knowledge.
  • Opportunities to advance to Store Manager in Training and beyond.

Performance Incentives:

  • UNCAPPED bonus potential based on store and individual performance.
  • Holiday pay and other benefits to support your well-being.

About the Role:

This is a fantastic opportunity to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives.

As a Shift Manager, you will be responsible for providing a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition.

Requirements for the Retail Shift Manager (Lead Pawnbroker) role include an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs.

You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills.

Minimum 1 year of supervisory, key holder, or team/shift lead experience is required.

Adhere to all Company policies, procedures, and regulations.

Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, a plus.

Bilingual, a plus.



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