Operations Manager

3 days ago

Jackson, Tennessee, United States Hiller Plumbing Full time
About Hiller Plumbing

Hiller Plumbing is a leading provider of residential home services, with 17 locations across 4 states. Our mission is to deliver exceptional care, growth, and opportunity to our team members, ensuring every customer is satisfied with our high-quality services.

Job Summary

We are seeking an experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing and guiding field staff to achieve the company's strategic objectives and annual goals. You will oversee the safe and efficient delivery of services, implement Hiller policies and procedures, and drive employee engagement and customer satisfaction.

Key Responsibilities
  • Ensure team members complete job performance standards to meet customer satisfaction.
  • Supervise service personnel, including performance evaluations, training needs, and work assignments.
  • Direct oversight of dispatching, ordering, warehousing, truck inventory, and maintenance.
  • Oversee the building and completion of installation job packets, including ordering accurate materials and approving assignment of installation crews.
  • Manage inventory, including tracking and returning unused materials.
  • File permits for installations requiring local permits.
  • Maintain departmental budget expectations, including job costing analysis of completed jobs.
  • Assist Project Managers in evaluating products and pricing for clients.
  • Conduct job pre-inspections for ease of installation, materials cost control, and safety of install teams.
  • Coordinate with other departments to ensure job objectives are met effectively.
  • Support install technicians on troubleshooting issues.
  • Accountable for team performance and progress toward company goals.
  • Responsible for the interview and selection process of team leads, technicians, and apprentice candidates.
  • Manage operational metrics, including average invoice total, callback ratios, and labor margins.
  • Train, coach, and mentor team leads, technicians, and apprentices.
Requirements
  • Minimum 3-5 years of supervisory experience in residential service and installation operation.
  • High School Diploma or GED/EPA certification as applicable.
  • NATE certification preferred.
  • Associate's Degree in a related field preferred.
  • Minimum Five years experience preferred, but not required, of verifiable managerial, technical, or sales experience in residential service operation.
  • Knowledge of industry service requirements for residential and light commercial.
  • Proven track record of meeting and exceeding objectives.
  • Good analytical skills, highly organized, and attention to detail.
  • Knowledge of local codes and permitting requirements.
  • Excellent verbal and written communication skills, and excellent interpersonal skills.
  • Excellent customer service skills, with a desire to exceed customer expectations.
  • Computer experience with Microsoft Office, Excel, PowerPoint, and Outlook.
  • Valid driver's license and approved to drive by Company's insurance carrier.
Working Conditions

Work in indoor/outdoor elements with extreme variation in temperatures. Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching.

Physical Requirements

Ability to work in tight spaces such as attics and/or crawlspaces. Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items. Occasionally work from heights 15 feet or higher above ground. Good visual acuity to see and focus close, distance, and peripheral vision with normal depth perception.

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