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Senior Business Process Analyst
2 months ago
This role is integral to the Enterprise Asset Management (MATRiX) division within Southern Company Gas.
The selected candidate will contribute a diverse skill set to project teams, enhancing various facets of project delivery.
The primary responsibility includes delivering extensive support to projects through meticulous process documentation, efficient communication, and proactive assistance; however, the role encompasses more than these duties.
This position demands a profound comprehension of business contexts, focusing on facilitating enhancements in business processes and system solutions that drive organizational success.
It emphasizes the promotion of comprehensive business process enhancements, leveraging technical knowledge and analytical skills.
The individual will collaborate across multiple project streams, providing crucial support to guarantee the successful deployment of business-aligned solutions and applications.
Key Responsibilities:- Ensure alignment between business processes and technological capabilities.
- Provide analytical insights and business intelligence to support the development of technical solutions.
- Identify, document, and clarify enhancements based on project data evaluations.
- Assist throughout the testing phase to confirm successful implementation and operational efficiency of solutions.
- Conduct thorough requirement gathering sessions with stakeholders to capture business needs and translate them into functional specifications.
- Perform gap analysis to identify discrepancies between current and desired business process states.
- Create and utilize standardized templates for writing clear and concise requirements specifications.
- Develop comprehensive business analyses, detailing challenges, opportunities, and solutions for the organization.
- Collaborate closely with technical leads to ensure accurate execution of program and system specifications.
- Support the creation of change management documentation, including FAQs and other resources to facilitate smooth transitions.
- Ensure all communications align with the company's brand, values, and culture to maintain consistency and trust.
- Craft clear, engaging communication materials, such as emails, newsletters, presentations, and training content.
- Analyze data from surveys and feedback mechanisms to evaluate communication effectiveness and employee readiness, using insights to drive improvements.
- Participate in change impact assessments to understand the implications of changes and develop targeted communication plans.
- Coordinate with project teams to ensure timely dissemination of information regarding upcoming changes and milestones.
- Maintain an updated repository of communication assets and materials for organizational use.
- Develop and administer internal and external surveys, providing comprehensive analysis of results.
- Provide backup support to other roles within the department as needed.
- Engage in special projects as assigned.
Education:
Bachelor's degree in business, Data Analytics, Technology, or a related field / equivalent work experience.
Experience:
2-4 years of combined experience in utilities or related fields.
1-3 years of experience in data analysis and process enhancement.
Demonstrated ability to work independently and make informed decisions.
Strong organizational skills with meticulous attention to detail.
Proven history of meeting deadlines and delivering high-quality outcomes.
Knowledge of business practices and trends within the natural gas sector, with a commitment to expanding expertise in this area.
Familiarity with Microsoft Office applications, including Excel and PowerPoint, along with other presentation software.
Understanding of business-related systems (i.e., Click, Asset Repository, GCMA, CCB, etc.)
Preferred Skills:Ability to demonstrate adaptability in supporting various project aspects, including process enhancement, system upgrades, and strategic initiative execution.
Experience contributing to project environments with a focus on delivering results within budget and timelines.
Capability to manage multiple tasks and deliverables concurrently in a collaborative setting, working effectively with diverse project leaders across various business units.
Strong communication skills, both verbal and written, with the ability to engage effectively with all management levels.
Understanding of general management practices and techniques, with a focus on continuous learning and application.
Flexibility to support various tasks and adapt to changing priorities in a dynamic work environment.